Privacy Policy

This Privacy Policy explains how Remenuko VRS & HVM (“we”, “us”, “our”) collects and processes personal information when you visit and use the website remenuko.cfd (the “Site”) and our related services in the United Kingdom. Your continued use of the Site signifies your agreement with this Policy.

We aim to balance safety, transparency and privacy. Because we operate in safety‑critical environments, we may need to retain certain records to comply with law or to protect the vital interests of people on or near the sites we serve. This document describes what we collect, why we collect it, how we safeguard it, and the choices you have.

1. Introduction & general terms

This Policy applies to remenuko.cfd and to any communications you exchange with us by email, phone or web forms. It is written to meet the requirements of the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and, where relevant, the California Consumer Privacy Act (CCPA). If this Policy conflicts with a mandatory rule of law in your jurisdiction, the stricter rule prevails. We are the data controller for information processed through the Site.

2. Information we collect

Information you provide: When you request a quote, book a site survey or contact support, we collect names, job titles, company, email addresses, phone numbers, project details and any other information you choose to share.

Technical data: When accessing remenuko.cfd, our systems may automatically collect IP address, device type, browser, operating system, pages viewed, timestamps, referral URLs and general location (city/region). This helps us secure the Site, measure performance and detect misuse.

Cookies and similar technologies: We use strictly necessary cookies to keep the Site secure and to remember your cookie preferences, and (with your consent) analytics and advertising cookies to understand usage patterns and deliver relevant UK‑based ads. For details, see our Cookies Policy.

3. How and why we use your information

We process personal information for these purposes:

• To provide services: responding to enquiries, preparing quotes, scheduling surveys, delivering, installing and maintaining VRS/HVM equipment.
• Safety & compliance: maintaining records necessary for audits, insurance and legal obligations tied to UK safety standards (e.g., PAS 68, IWA‑14, EN 1317).
• Customer support: communicating about your requests, updates and invoices.
• Improvement & analytics: analysing aggregated usage to improve the Site and our UK logistics.
• Marketing (consent‑based): sending optional updates about services or case studies. You can opt out at any time.

4. Sharing your information

We do not sell personal data. We may share limited information with trusted processors who help us operate remenuko.cfd — for example, hosting providers, email delivery platforms, analytics providers and contractors performing on‑site work. When we do so, we require contractual safeguards, including confidentiality and data‑processing terms. We may also disclose data where required by law or to protect our rights, safety or property and that of others.

5. Third‑party services

We may use Google Analytics (IP anonymisation enabled) and advertising networks to measure usage and to reach UK audiences interested in VRS/HVM. These services set cookies and collect device data to provide aggregated insights. You can manage consent through our cookie banner and the Cookies Policy on remenuko.cfd, and you can opt out of interest‑based advertising via your browser settings or platform controls.

6. Retention & security

We retain personal data only as long as necessary for the purposes described, including recordkeeping obligations and the defence of legal claims. We use reasonable technical and organisational measures to protect information, such as encryption in transit, access controls, least‑privilege permissions and staff awareness training. While no online service can guarantee absolute security, we continually assess risks relevant to remenuko.cfd.

7. Your rights

UK/EU residents have rights to access, rectify, erase, restrict or object to certain processing, and to data portability. You can also withdraw consent for non‑essential cookies at any time. To exercise your rights, contact us at support@remenuko.cfd. We will verify your identity before responding. If you are unhappy with our response, you can complain to the UK Information Commissioner’s Office (ICO).

California residents may request disclosure of categories of personal information collected, sources, purposes, and third parties to whom information was disclosed; request deletion; and opt out of sale or sharing (we do not sell personal information). You may designate an authorised agent to submit a request on your behalf.

8. Children’s privacy

The Site is not intended for children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided data via remenuko.cfd, please contact us and we will take appropriate steps.

9. Changes to this Policy

We may update this Policy to reflect operational, legal or regulatory changes. The “Last updated” date shows the latest version. Material updates will be highlighted on remenuko.cfd or communicated directly if appropriate. Continued use of the Site after an update signifies acceptance of the revised Policy.

10. Contact

To ask questions or exercise your privacy rights, contact our Data Protection Lead at support@remenuko.cfd or by post: Remenuko VRS & HVM, Unit 3, 45 City Road, London EC1Y 1HQ, United Kingdom.

Last updated: 24 August 2025